FAQ (Frequent Asked Questions)
Our normal business hours of operations are Monday to Friday, 7:30am to 5:00pm. However we operate outside those hours as well (including weekends and holidays) so you can be sure we will attend your request (extra charges may apply).
(778) 917-3701 is our main line to requests new services or updates (such as exact location) on current documents or packages.
At this moment our software developing partners are working hard to implement this functionality on our website (using your tracking number). At this time please contact our Dispatcher (778-917- 3701) and we will provide full details on where your package is.
CANCELLATION POLICY
We need be given at least 2 business hours’ notice from the beginning of the service if you want to cancel or reschedule your package delivery at no charge.
If our driver is already on route to the pick-up address your order will be subjected to a 50% charge of the total Amount.
If our driver is already onsite to pick up the package your order will be subjected to a 60% charge of the total Amount.
If the order is cancelled at any time after the pick-up it will be charged at full rate plus a $6.00 CAD return fee.
In order to check if your order is eligible to cancellation, please call us at 778.917.3701 and we will be happy to assist you.
If your order is to be scheduled for a future date, please e-mail to dispatch@quokkacourier.com
For any questions please contact us at:
Phone: 778 917 3701
Email: info@quokkacourier.com
The Quokka Courier Team
We All Deliver!
After hours
Please call us and we will work on it on our first opportunity. We have on call drivers 24 hours a day, 7 days a week.
Office Hours and Location
Monday to Friday: 7:30am to 5:00pm
Richmond, BC
First-time Customer offer
40% off of your first 'Dedicated' service, or 20% off your first 'Urgent' service!!!